Last Updated: January 2010
Enrollment
& Fees
How do I enroll in Private PC? Click here to
go to the Private PC login page and self-enroll by clicking on the "Not
Registered? Sign Up Now" link.
Or visit Member Services at any branch to get signed up.
Is there a fee to use
Private PC?
Private PC with e-Statement
enrollment is free. When you enroll in Private PC you are automatically
enrolled in e-Statements. If you elect to dis-enroll from e-Statements
(electing to receive a paper statement by mail) there is a $2 monthly fee for
Private PC and Check Imaging services.
Is there a monthly fee to use ePay?
No, the ePay service is free.
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Security
& Passwords
What security safeguards are in place to
protect financial information and transactions?
Florida Telco Credit Union has implemented a security
system that safeguards your money and keeps your account information completely
private. Florida Telco has been equipped with a protected environment that uses
a nationally recognized networking architecture. It consists of the highest
level of data encryption available today (128-bit) throughout the transmission
to prevent unauthorized access. Also, no member information is stored on the Web
server that is accessed by the public. Member information is safeguarded behind
layers of security, which include automatic log out, encryption, firewalls, and
PIN lockout. See Security for more
information.
What are the password requirements for Private
PC?
Your password can NOT be the same as your Account Number. Passwords
can consist of alpha, numeric, or a combination of alpha and numeric, and are
case-sensitive. You cannot use your address, phone number, name or
consecutive numbers or letters (such as 1234) in the password. Private PC
will allow a 4-character password, but for security reasons Florida Telco Credit
Union recommends that passwords be 8-10 characters.
What is Multi-Factor Authentication?
Multi-Factor Authentication relies on
more than one type of authentication. A PIN or password alone is representative
of single factor authentication. Adding additional authentication mechanisms -
such as the icon/caption results in Multi-Factor Authentication. Click
Here for more information on Multi-Factor Authentication and setting up your
personal icon, caption and challenge questions.
I forgot my password. What do I need to do?
On the Password login page, click on the "Forgot your
Password/Pin" link to use our Password Reset tool to reset your
password. This tool requires that you have previously established a
security question and answer from within Private PC. If you have not done
this, please contact Member Services to have your password reset.
I forgot my challenge question answers. What
do I need to do?
Please contact Member Services to have your account reset.
I enrolled in Private PC, but haven't used it
in a while, and now I can't log in. Why not?
Private PC is disabled on accounts that have had no internet banking
activity for 90 days. Your account will need to be re-enrolled in Private
PC.
Browsers
What is the best browser/platform combination
to use to access Private PC?
Florida Telco recommends using Internet
Explorer 6.0 or 7.0 with Microsoft Windows. With Macintosh OS, we
recommend using the latest version of either Firefox or Safari.
What are "cookies" and do I need them to be enabled?
Yes, you must have
cookies enabled to access Private PC. Please refer to your Browser's
respective documentation for help in enabling cookies.
Web sites use cookies to simulate a continuous connection to that site. This makes it more convenient for users by allowing them to visit pages within a site without having to reintroduce themselves with each mouse click. Contrary to popular fears and misconceptions, cookies were not created to spy on or otherwise invade the privacy of Internet users. Cookies contain only information that users volunteer, and they do not have the capability of infiltrating a user's hard drive and sneaking away with personal information. The simple function of a cookie is that of helping the user navigate a web site with as little obstruction as possible.
What is the correct website (URL) for Private
PC?
To go directly to the Private PC login page, use https://ppc.floridatelco.org.
Or from our main website, www.floridatelco.org,
click on Private PC login button at the top left of the webpage.
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Account
History
How much transaction history can I
view on Private PC?
You can view up to 12 months of history on your savings, checking and loan
accounts.
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Transactions
When do transactions post to my account?
Just like ATMs and
Private Line, your transactions will post in a real-time mode.
How many transfers can I make from my
Savings account per month?
Effective January 1, 2010, our Regular Savings Account is no longer subject to Regulation D restrictions, meaning you can make unlimited in person and electronic transfers from your savings account. Regulation D restriction allowing up to 6 withdrawls or transfers to another credit union or 3rd party by a preauthorized or automatic transfer, computer transfer, or telephone transfer is still applicable to Holiday and Reserve Savings, and Money Market Accounts.
How do I make transfers from my account?
You can process a funds transfer in many different ways. You can process an
immediate transfer by simply choosing a TO and FROM account, entering an amount
and then process by selecting the Transfer button. The transfer will be
processed immediately. You can also schedule a future dated one-time transfer
simply by changing the start date to a future date. The transfer will be
processed on the future scheduled date. Lastly, you can schedule a recurring
transfer of funds between accounts by selecting a frequency and either the
number of transfers you wish to process or an end date.
To view transfers you have scheduled, click on the “View Scheduled
Transfers” link that is located at the bottom of the Transfer Funds page. On
the Scheduled Transfers page, you can modify or delete a scheduled transfer.
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e-Statements
What are e-Statements?
e-Statements are an electronic availability of your monthly or quarterly
statements via Private PC, which will take the place of your mailed paper
statement.
How do I sign up for e-Statements?
When you enroll in Private PC, your account is automatically
enrolled in e-Statements. If you previously disenrolled and would like to
re-enroll in e-Statements, simply click on the "Preferences" button
located on the left vertical menu bar within Private PC. Click on e-Statement
selection. Then choose "electronic" from the drop down box.
Finally, read or print the Electronic Statement Disclosure and select
"Yes" at the bottom to save your selection.
When will my selection to e-statements be active?After agreeing to the e-Statement disclosure, you will be able to immediately begin viewing e-Statements. Your selection at the time statements are produced on the last business day of the month will determine whether your statement will be mailed or available via Private PC.
How do I receive and display my e-Statements?
Simply click the "e-Documents" button located on the left vertical
menu bar within Private PC. Click "View e-Statements". Finally,
choose the month and year you want to view from the drop down box and click the
"View" button.
How do I print my e-Statements?
Display your e-Statement to your
screen. Then click the "Print Statement" button above your
statement. This will open a new browser window displaying your statement.
Finally, click the print button at the top left of the browser window.
How do I save e-Statements to
my PC?
Display your e-Statement to your screen. Then click the "Print
Statement" button above your statement. This will open a new browser
window displaying your statement. On the browser window toolbar click
"File" then click "Save as". In the "Save in" box
choose a location on your PC to save this statement and in the "Save as
type" box choose "Web page or HTML only". Finally click the
button "Save".
Can I receive both an e-Statement and a
paper statement via US Mail?
No, you can either receive a paper statement or an electronic statement. You
can't receive both.
When will my monthly or quarterly e-Statements
be available?
e-Statements for the prior calendar month will be available for viewing no later
than five (5) business days after the last business day of the calendar month.
How do I cancel e-Statements?
To cancel e-Statements, click on the "Preferences" button located on
the left vertical menu bar within Private PC. Select "e-Statement
selection" and then choose "US Mail" from the drop down box and
click on the Change button. Scroll down and read the Disclosure for US
Mail selection, then click on Yes to save your selection.
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Share Draft (Check) Images
What are share draft
(Check) Images?
Share Draft Imaging is a service that allows you to view images of your cleared
share drafts online. These images can be viewed, printed, or saved at your
convenience, anytime, anywhere you have internet access.
Is there a cost for this
service?
Share draft imaging is a free service for Florida Telco members that have
enrolled in Private PC and e-Statements. If you are enrolled in Private PC
but have elected to continue to receive a paper statement, there is a $2 monthly
fee for
Private PC and Check Imaging services.
I have to be enrolled in Private PC to use the share draft
imaging service?
Yes, share draft images are only available through a secured log-in using
Private PC.
How do I sign up for share draft Imaging?
If you are enrolled in Private PC you will automatically have access to share
draft Imaging.
How do I view my share
draft images?
Log-on to Private PC and view your share draft history. Share draft numbers will
appear as hyperlinks in the "Description" field...For example: (Item
# 3271). Simply click on the check number hyperlink to display the
front and back images of the share draft.
How do I print share
draft images?
You can print your share draft images by selecting the Print button in your
browser.
How do I save share draft
images?
You can save share draft images to your PC's hard drive.
In Internet Explorer right click on the image and select "Save Picture
As". Then choose a name for the share draft image and type it in the
"File Name" field. Finally, click the Save button to save the image as
a bmp file. If you wish to save the share draft image as a gif file type the
whole name in the "File Name" field. (For example call it
check123.gif)
In Netscape right click the image and select "Save Image As"...you can
then save it as a gif file. (For example call it check123.gif)
Note: Using
either command above requires that you save the front and back share draft
images separately.
How far back does the
share draft history go?
Share Draft Images will be stored for 90 calendar days. If you need an image of
a draft that cleared prior to the last 90 days, please contact a Member Service
Representative at any branch or by email at Member
Services.
Why can't I view a draft that cleared today?
Cleared drafts may take up to 12 to 24 hours before being available for online
viewing. They are usually available by the next business day
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eMail Services
What is eMail Services?
eMail Services enable Florida Telco Credit Union to use electronic mail to
notify members (who have opted in for the service) of important events that
occur on their account. By opting in for this service you acknowledge that
Florida Telco may use the email address you have provided to send you email. You
may elect to receive or not/receive some types of emails but you may
automatically qualify for other types of emails. The different types of emails
are noted on the 'Preferences' page.
How do I opt in for eMail Services?
You can opt in to eMail Services by performing the following steps:
Is there a fee to use eMail Services?
No, it's free.
Will my email address be shared with
other companies or affiliated third parties without express permission from me?
No. Your email address will not be shared with other companies or affiliated
third parties without express permission from you.
What happens if I change my email
address?
Florida Telco Credit Union acknowledges that members may change email service providers from time to
time and therefore have to change their email address. If we send an email to
the email address that you have provided and that email is returned as
undeliverable several things will happen.
Why is my email address flagged as bad,
but it's actually a valid email address?
There are instances where the bad email address flag could be set on your
account, but your email address is valid. Some examples are:
How will I be notified if my email
address is bad?
If your account is flagged with a bad email address, we will inform you of the
bad email address upon your next login to Private PC and give
you the opportunity to change it. This same message will also be presented to
our tellers when your account is accessed.
Does eMail Services send the email
notification in HTML or Plain Text?
You can choose to receive HTML or plain text messages by performing the
following steps:
What if I no longer want to participate
in eMail Services?
If you find that you are no longer interested in eMail Services, you can remove
yourself by opting out by performing the following steps:
e-Lerts
What is an eLert?
An eLert is an email message that is triggered by an event or condition that
occurs to a subscribing members account. You can subscribe to any available
eLert and must enter the specific details each individual subscription requests.
How often will I receive an eLert?
You will only receive an eLert if the conditions you specify in subscribing to
that eLert are met.
How do I access
eLerts?
You can access a list of your current eLert subscriptions, and subscribe to
additional eLerts as follows:
What eLerts are
available?
The following eLerts are now available:
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BillPayer
Do I need Private PC to use Bill
Payer?
Yes, you will need to have Private PC and a checking account with
Florida Telco.
How do I sign up for Bill Payer?
When you log in to Private PC, click on the
"BillPayer" button on the left vertical menu bar.
Is there a monthly fee to use Bill Payer?
No, the Bill Payer service is free.
Can I download my account information
into a personal finance manager software (i.e., Microsoft Money or Intuit
Quicken)?
Microsoft Money and Intuit Quicken are both available for use with Private
PC. See Microsoft®
Money FAQ and Quicken
FAQ for more info.
Can I reorder share drafts on Private
PC?
To reorder checks from Liberty, click on the "Account Services" button
on the left vertical menu bar within Private PC and select "Reorder
Checks". This will take you to the Liberty Check Ordering website.
Can I apply for a loan using Private
PC?
To apply for a loan, click on the
"Loans" button on the left vertical menu bar within Private PC. Click on
"Application" to apply for a loan. After your loan application has been
submitted, a Loan Officer will contact you by 5pm the following business
day. You can also check on the status of your loans by clicking on the
"Loan Status" button.
Can I order U.S. Savings Bonds through Private
PC?
To order U.S. Savings Bonds
through Private PC, click on the "Account Services" button on the left vertical
menu bar within Private PC and select "Purchase Bonds".
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Miscellaneous
How much is a stop payment fee ?
A stop payment requested through Private PC is
$30.00 for one check (or $30.00 for a sequence of checks that are submitted as
such.) However, if a you submit several checks individually that happen
to be a sequence - such as check 305,306, and 307 - they will be charged $30.00
per check.
Why can't I view all the images in Private
PC?
If you can not see all the
images in Private PC, then your screen resolution in either too low or too
high. To best view the Private PC internet site you need to have your screen
resolution set to at least 800 X 600 pixels.